FAQ
The questions we get most, before and after purchase.
What is the difference between CodeCanyon/ThemeForest items and exclusive products?
CodeCanyon and ThemeForest items are published on Envato marketplaces — purchase, invoicing and licensing happen entirely on their platform and we redirect you there. Exclusive products are sold directly here, delivered with a license key and download link issued by us.
How do I receive a product bought on this website?
Once the payment is confirmed we issue a license key and a time-limited download link valid for 30 days. Both are emailed to you and shown on your order tracking page.
Are updates free?
Yes. All updates to the version you purchased are free for life. If your download link expires, contact support and we will issue a new one.
How long does support last?
Support is free for 6 months after purchase and covers bug fixes and installation help. It can be extended or converted into a monthly retainer.
Do you install the product on my server?
Yes, installation is available as an add-on service. Contact us for details and pricing.
Regular vs extended license?
A regular license covers one end product not sold to end users. An extended license covers a commercial product that is sold or generates direct revenue, such as a SaaS platform.
Can I get a refund?
Items bought on Envato follow their official refund policy. For exclusive products we accept refund requests within 14 days if the product does not work as described and we cannot fix it.
Do you build custom projects from scratch?
Yes, that is a core part of our work. Send your brief from the contact page and we will return a plan and estimate.